Đáp án-Thi Cuối Kỳ-Nghiệp vụ giao tiếp văn phòng

Đáp án-Thi Cuối Kỳ-Nghiệp vụ giao tiếp văn phòng

1.You can take medicines and expensive objects on board_______ you.

1. with
2. beside
3. by
4. next

2.These days, I guess nobody would be acquainted with a person_______ identity is not what it seems.

1. who
2. who’s
3. that
4. whose

3.You mustn’t inflate your life jacket_______ in the aircraft.

1. whenever
2. when
3. while
4. as

4._______ he is quite old, he actively participates in group activities.

1. Though
2. Even
3. But
4. Well

5.I’m sure he can remember the details_______ given enough time.

1. if            
2. since
3. upon
4. until

6.I wonder _______ anybody here owns a truck.

1. that
2. if
3. what
4. once

7.It seems that after _______to persuade Jane, he decided to try her mother.

1. failing
2. failed
3. a failure
4. fail

8.Keep all the valuables in the _______.

1. save
2. saving
3. safety
4. safe

9.You didn’t ask me; otherwise, I would _______you the whole story.

1. tell
2. have told
3. told
4. have been told

10.I wish I _______ that she was sick. I would have gone to see her.

1. know
2. had known
3. knows
4. have known

11.What are some different ways we can say luggage?

1. suitcases
2. vali
3. baggage
4. trunk

12.______ would you introduce your hometown to a hotel guest?

1. Why
2. Which
3. How
4. When

13.What places would you recommend guest ______ while in your hometown?

1. to visit
2. visit
3. visited
4. visiting

14.You ______for her when her plane arrives tonight.

1. will be waiting
2. wait
3. be waiting
4. will be waited

15.While I ______breakfast, the maid cleaned my room.

1. is eating
2. ate
3. was eating
4. eaten

16.What can front desk clerks do if they’re too busy ______a reservation?

1. taking
2. to take
3. take
4. taken

17.How should front desk clerks ______ incoming guests?

1. greet
2. welcome
3. wave
4. hello

18.He not only checked in late,______forgot his reservation number.

1. though
2. but
3. but also
4. unlike

19.I have to go online ______I can check my e-mail.

1. so
2. so that
3. in order
4. therefore

20.You need ______ early so that we can get a room.

1. to reserve
2. to ask
3. to book
4. to ask for

21.In this economic climate, it is difficult to cover expenses,_______ achieve a profit.

1. much less
2. more or less
3. evermore
4. as much as

22.Ms. Oliver wishes to express her concern _______ the decision not to review the safety procedures.

1. regardless
2. regard
3. regards
4. regarding

23.What examples of medical emergencies does David talk _______ ?

1. with
2. of
3. about  
4. to

24.What are some of the differences _______a five-star hotel and a four-star hotel?

1. between
2. in
3. at
4. on

25.How do you prefer _______in Taiwan?

1. to travel
2. to travelling
3. travelling
4. travel

26.Why are business travellers _______ important to travel agents, airlines and hotels?

1. such
2. so
3. much
4. more

27.Why don’t you recommend us _______ to the popular restaurant here?

1. going
2. goes
3. go
4. to go

28.We’ll be looking forward _______you in the future.

1. to serve
2. serving
3. serve
4. to serving

29.Where should guests wait _______pickup at the airport?

1. in
2. for
3. on
4. at

30.What are some common things ______ doormen say to guest?

1. whom
2. that
3. where
4. when